Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at theordinary68@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theordinary68@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theordinary68@gmail.com.

At The Ordinary Pakistan, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website or interact with our services.

1. Information We Collect

When you make a purchase or contact us, we may collect the following information:

Personal Information: Name, email address, phone number, shipping/billing address.
Order Details: Products purchased, payment method (note: we do not store card details), and delivery preferences.
Communication Data: Emails or messages sent to our customer support.
Usage Data: Information on how you interact with our website (such as IP address, browser type, and visit duration).

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.
Provide customer support and respond to your inquiries.
Send order confirmations, shipping updates, and occasional promotional emails (only with your consent).
Improve our website, services, and customer experience.
Ensure compliance with legal and regulatory requirements.

3. Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses secure SSL encryption, and we never share your personal information with third parties without your consent, except when required for order processing (e.g., courier services).

4. Sharing of Information

We do not sell, rent, or trade your personal data. We may share necessary information with:

Trusted third-party service providers (e.g., courier partners, payment gateways) to complete transactions.
Legal authorities, if required by law or to enforce our terms and policies.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to your personal data.
Request deletion of your data (unless required for legal or transactional purposes).
Opt out of marketing communications at any time.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how users interact with our site, so we can improve functionality and performance. You can manage or disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed.