Customer Help
We’re here to help you get the most out of your skincare journey with The Ordinary Pakistan. Whether you have questions about our products, your order, or how to build the right skincare routine, our team is ready to assist you.
📩 Contact Us
If you have any inquiries, concerns, or need assistance, feel free to reach out to our customer care team:
Email: theordinary68@gmail.com
We aim to respond to all emails within 24–48 hours during business days (Monday to Saturday).
🛍️ Order & Shipping Inquiries
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Want to know the status of your order?
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Need help tracking your parcel?
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Curious about delivery timelines?
We're happy to assist! Please include your order number and full name in your message for faster support.
🧴 Product Questions
Not sure which product is right for your skin? Need help understanding how to layer your skincare? Ask us anything — our team is well-versed in The Ordinary’s formulations and can guide you toward the most effective routine for your skin type.
✅ Authenticity Guarantee
We source all products directly from Deciem and their official stockists worldwide. When you shop with The Ordinary Pakistan, you're guaranteed to receive 100% original and fresh products — every time.
💬 Feedback & Suggestions
We value your feedback and are constantly working to improve. If you have suggestions, concerns, or simply want to share your experience, we’d love to hear from you.
Thank you for choosing The Ordinary Pakistan — your trusted source for clinical skincare with integrity.
